Refund policy
Returns & Exchanges
We want you to love your i-Cover as much as we do. If something's not quite right, here's how we can help.
Order Cancellation
Need to cancel? Contact us within 3 hours of placing your order and we'll cancel it for a full refund, no questions asked. Once an order has been processed or shipped, it can no longer be cancelled — but you're welcome to return it once it arrives, following the policy below.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange.
Defective or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you. Contact us within 30 days with a photo of the issue, and we'll send a replacement or issue a full refund.
We cover manufacturing defects such as:
- Seams or stitching coming apart
- Hardware (buttons, zippers, clasps) failing on arrival
- Material flaws present when the item arrived
Change of Mind
Not the right fit after all? We accept returns on unused items in original packaging. Return shipping costs are the customer's responsibility, and refunds are processed once we receive the item back.
Normal Wear & Tear
Our cases and sleeves are made to handle everyday life, but like any accessory, they'll show signs of use over time — this is normal and not considered a defect. This includes minor scuffing, fading, or surface marks from regular handling.
We do not cover returns or exchanges for:
- Scratches, scuffs, or discoloration from normal use
- Damage from drops, impacts, or misuse
Wear that develops after weeks or months of use
If you're unsure whether something qualifies, send us a photo — we're happy to take a look.
How to Start a Return
Email info@i-cover.shop with your order number and reason for return. We'll walk you through the next steps.
Refund Timing
Once your return is received, please allow 5–7 business days for your refund to be processed back to your original payment method.
